So, yeah. People. What is the deal with them?
A comment on my previous post reminded me of yet another odd telephone conversation I had. This was quite a long time ago, when I had to call the telephone company to clear up a question about my bill.
I had been living in upstate New York for 7 or 8 months when I found a major error on my telephone bill. So I called NYNEX in a vain attempt to clear things up. The problem boiled down to NYNEX having some rather stunningly and obviously incorrect information in the record for my account, but not bothering to correct it. Which was costing me hundreds of dollars.
Naturally, then, I asked why they hadn’t bothered to clear things up. The response?
“We didn’t know how to get in touch with you.”
Not to sound like Dave Barray Barry [corrected 9/8] here, but I am not making this up. Yes. The telephone company claimed that it didn’t know how to contact me. Which, if you think about it for a microsecond, might strike you as a rather odd claim for the telephone company to make. Which in fact I pointed out. To the best of my recollection, my response went something like this:
*argle bargle head asplode*
“You’re the telephone company. Why couldn’t you CALL ME?”
To which I received another improbable excuse. Something about confidentiality and customer records, blah blah blah. (I wish I was making this up. I really do.) Prompting me to point out that my account number—which the dickhead on the telephone had already used to look up my records in the first place—WAS my telephone number. (But as I also pointed out, there was essentially a wire that ran from their office TO MY FREAKING HOUSE. Telephone numbers aside, they could have followed that to my front door.)
But anyway, yeah. Another true confession from my history of spectacularly bad luck on the telephone.
Interestingly enough, according to Wikipedia, NYNEX went defunct soon after this. Go figure. Probably for the best, though. Better to have a telephone company run by people who KNOW HOW TO USE THE TELEPHONE.